Refund policy

 

Returns & Refunds

As a curated marketplace, all items on The Makkist are shipped directly from the independent makers who create them. Because of this, returns are handled by each individual seller.

We ask all makers to offer a minimum 30-day return policy where possible, and to handle any issues with care and fairness.

To request a return, please email us at hello@themakkist.com. We’ll connect you with the relevant maker and support you through the process.

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Damaged or Incorrect Items

If your order arrives damaged or isn’t what you expected, let us know within 5 days of receiving it. We’ll coordinate with the maker to resolve things quickly and fairly.

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Items Not Eligible for Return

Some items may not be eligible for return, such as:

• Custom or made-to-order goods

• Personal care items

• Perishables (like flowers or food)

• Sale items or gift cards
  The maker will confirm any return restrictions before processing.

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European Union Cooling-Off Period

If you’re in the EU, you have the legal right to return most goods within 14 days, even if there’s no issue with the product. You’ll need to return the item in its original condition, and we’ll help coordinate this with the maker.

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Refunds

Once your return is approved and received by the seller, a refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank.